Drop-down list for Relationship in Cockpit
+1I believe that typing in and selecting a Relationship in the Create CTA function in the Cockpit would be better if changed to a drop-down list after the CSM has type the customer name in, just like reason, type, and priority. Then, it should only show the Relationship options for that particular customer.
Renee House
Hi Renee,
Makes sense, we will implement this soon.
Thanks,
Nitisha
Makes sense, we will implement this soon.
Thanks,
Nitisha
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