I believe that typing in and selecting a Relationship in the Create CTA function in the Cockpit would be better if changed to a drop-down list after the CSM has type the customer name in, just like reason, type, and priority. Then, it should only show the Relationship options for that particular customer.
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Hi Renee,
Makes sense, we will implement this soon.
Thanks,
Nitisha
Makes sense, we will implement this soon.
Thanks,
Nitisha
Reply
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