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elena_painter
elena_painter
Contributor ⭐️⭐️⭐️⭐️
October 17, 2016

Easier to submit bugs / peculiar screen behavior in product

  • October 17, 2016
  • 3 replies
  • 46 views
Customer request:
Can we consider ways to make it easier to submit bugs or peculiar screen behavior without leaving the product and going to another site/tab? 

      3 replies

      jeffrey_dasilva
      jeffrey_dasilva
      Helper ⭐️⭐️
      October 17, 2016
      +1 - Being able to provide context level bug information directly from Gainsight product would be helpful from both sides.
        tom_wix
        tom_wix
        Contributor ⭐️⭐️⭐️⭐️⭐️
        October 18, 2016
        +1000 on this one.   Grabbing a quick screen shot of a particular oddity, adding a few notes of context and then submit.   Perhaps a button along the upper right of the screen.   Maybe allow the Admin to control the button visibility/feature for Admins and high-powered CSMs.

        There are several times where I see a UI related item, hit refresh or change screens and carry on.   But having a simple way to submit a bug or odd behavior, would be a plus to get more feedback to the product team.   Versus stopping, logging into the Ticket system, answering several questions, and submit.
          dan_ahrens
          dan_ahrens
          Expert ⭐️⭐️⭐️
          October 18, 2016
          Adding to this....if there was a way to capture console logging information as a part of this step, it would really provide the support/engineering teams with as much info as possible to troubleshoot the issue.
          VP of Customer Success at Forcepoint
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