Customer request:
Can we consider ways to make it easier to submit bugs or peculiar screen behavior without leaving the product and going to another site/tab?
Easier to submit bugs / peculiar screen behavior in product
+1 - Being able to provide context level bug information directly from Gainsight product would be helpful from both sides.
+1000 on this one. Grabbing a quick screen shot of a particular oddity, adding a few notes of context and then submit. Perhaps a button along the upper right of the screen. Maybe allow the Admin to control the button visibility/feature for Admins and high-powered CSMs.
There are several times where I see a UI related item, hit refresh or change screens and carry on. But having a simple way to submit a bug or odd behavior, would be a plus to get more feedback to the product team. Versus stopping, logging into the Ticket system, answering several questions, and submit.
There are several times where I see a UI related item, hit refresh or change screens and carry on. But having a simple way to submit a bug or odd behavior, would be a plus to get more feedback to the product team. Versus stopping, logging into the Ticket system, answering several questions, and submit.
+2Adding to this....if there was a way to capture console logging information as a part of this step, it would really provide the support/engineering teams with as much info as possible to troubleshoot the issue.
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