Gainsight Employee ⭐️⭐️

Edit Ability For Timeline Activities Related To A CTA

Forum|Forum|8 years ago
February 1, 2018
4 replies
42 views

After doing a few timeline updates last night, I found a typo and wanted to correct. I noticed something that took me awhile to debug, but I think I have figured out. It lead me to this enhancement request:

Timeline Activity #1 wasn't related to a risk CTA that I was working on and I could edit that Activity from the C360 page.
Timeline Activity #2 was created via a Risk CTA. Even though it shows (as it should) on the C360 page, it doesn't appear that you can edit the timeline activity from the C360 page.
I had to then navigate to the CTA and there is where I can edit this activity and correct my typo.

Ask: Can we get the ability to edit CTA related Activities from the timeline? This scenario can be a bit confusing for users and leaving them wondering why they can only edit "some" activities.