When there are multiple contacts in CTA email task and clicked on validate email, it is picking up only the last contact to send the mail.
It is an expected behavior as per our documentation but users want to change the limitation.
Email Assist tasks only pick up the last Contact from the list
This had been logged on my behalf 3 months ago. This is an issue that more of our CSMs keep running into. They take the time to specify each contact related to an email task, and upon clicking to send the email, they do not realize that these contacts are not included. They only realize later that the email was not sent out. This is extremely poor user experience.
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