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ben
ben
Helper ⭐️⭐️⭐️
April 4, 2018

Email Logs in Bionic Rules

  • April 4, 2018
  • 6 replies
  • 48 views
Hey all,

I am still not seeing "Email Logs" available when choosing MDA Subject Area in a Bionic rule. there were some older posts about this nothing present, but it seems to have been intended to be included in the 2017 Summer release. 

Any guidance here?

Thank you!

      6 replies

      ankit_jain
      ankit_jain
      Helper ⭐️⭐️⭐️
      April 4, 2018
      Hi Ben, there could be some configuration issue. Can you please file a support ticket so that this can be investigated.
        ben
        benAuthor
        Helper ⭐️⭐️⭐️
        April 4, 2018
        On it, thank you!
        -Ben
        jahnavi
        jahnavi
        Contributor ⭐️⭐️⭐️⭐️⭐️
        April 5, 2018
        Hello Team,

        I have faced the same issue and it was working for me three weeks back.

        Regards, 
        Jahnavi
        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        April 18, 2018
        Hi Jahnavi,

        I shared this with our support team, and hope to have an update from them soon. I'm not sure if it's a known issue, or if there's a quick fix here.
        Lila Krutel, Dir. Global Education Services
        tharun
        tharun
        Contributor ⭐️⭐️⭐️
        April 18, 2018
        I have checked on both Ben and Jahnavi's Org and shared screenshots on the working feature.I have logged individual Incidents seeking their confirmation.
          ben
          benAuthor
          Helper ⭐️⭐️⭐️
          April 18, 2018
          OH. Yeah my situation is all good. Classic example of bringing your car to the mechanic and having it work perfectly.
          -Ben
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