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ben
ben
Helper ⭐️⭐️⭐️
Apr 4, 2018 2:23 PM UTC

Email Logs in Bionic Rules

Hey all,

I am still not seeing "Email Logs" available when choosing MDA Subject Area in a Bionic rule. there were some older posts about this nothing present, but it seems to have been intended to be included in the 2017 Summer release. 

Any guidance here?

Thank you!

      6 replies

      ankit_jain
      ankit_jain
      Helper ⭐️⭐️⭐️
      Apr 4, 2018 2:38 PM UTC
      Hi Ben, there could be some configuration issue. Can you please file a support ticket so that this can be investigated.
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        ben
        benAuthor
        Helper ⭐️⭐️⭐️
        Apr 4, 2018 3:56 PM UTC
        On it, thank you!
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        -Ben
        jahnavi
        jahnavi
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Apr 5, 2018 10:02 AM UTC
        Hello Team,

        I have faced the same issue and it was working for me three weeks back.

        Regards, 
        Jahnavi
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        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        Apr 18, 2018 12:38 AM UTC
        Hi Jahnavi,

        I shared this with our support team, and hope to have an update from them soon. I'm not sure if it's a known issue, or if there's a quick fix here.
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        Lila Krutel, Dir. Global Education Services
        tharun
        tharun
        Contributor ⭐️⭐️⭐️
        Apr 18, 2018 9:39 AM UTC
        I have checked on both Ben and Jahnavi's Org and shared screenshots on the working feature.I have logged individual Incidents seeking their confirmation.
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          ben
          benAuthor
          Helper ⭐️⭐️⭐️
          Apr 18, 2018 10:42 AM UTC
          OH. Yeah my situation is all good. Classic example of bringing your car to the mechanic and having it work perfectly.
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          -Ben
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