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lucianluta
Contributor ⭐️⭐️⭐️
July 22, 2019

Email to timeline functionality attachments enhancement

  • July 22, 2019
  • 43 replies
  • 969 views
Hey,

Just found out that the images in one's signature are counted towards the 5 attachments limit in the email to timeline functionality. Is it possible to count only the actual attachments and take the images in signature in consideration only for the size limit? What do you think?

Thanks,

Lucian

      43 replies

      nt_csm
      Contributor ⭐️⭐️
      July 22, 2019
      yes please!!

        heather_hansen
        heather_hansen
        VIP ⭐️⭐️⭐️⭐️⭐️
        July 22, 2019
        Same! We are running into the same issue.

          alexandru_zaharia
          alexandru_zaharia
          Contributor ⭐️⭐️
          July 22, 2019
          Nice one!!

            rajesh_kumar_karumuru
            rajesh_kumar_karumuru
            Contributor ⭐️⭐️
            August 8, 2019
            This update is planned for and will be done soon.

              lucianlutaAuthor
              Contributor ⭐️⭐️⭐️
              August 8, 2019
              Hi Rajesh,

              Thank you for the note. Do you have any details on what the update will include?

              Also, please keep us posted on the ETA.

              Thanks!

                rajesh_kumar_karumuru
                rajesh_kumar_karumuru
                Contributor ⭐️⭐️
                August 9, 2019
                Unfortunately, we do not have the ETA right now.

                As a fix we will not be considering the images in the signature as attachments. Only the actual attachments in the email will be picked and the limit of 5 attachments per activity will still apply.

                  jochle
                  Contributor ⭐️⭐️⭐️⭐️⭐️
                  April 1, 2020

                  This has been a huge issue for our CSMs. They get an email bounceback every time they use BCC to Timeline. Sad to hear this cannot be disabled. 

                  Also, surprised that this is occuring? We are receiving the email when the signature image is the only “attachment” - well within the limit of 5. I can’t imagine the tiny image meets the attachment size requirements?

                    dhastings
                    dhastings
                    Contributor ⭐️⭐️⭐️⭐️⭐️
                    April 2, 2020

                    We are also experiencing the issue with “images” being counted as attachments.  We have asked staff to remove from their emails, any unneeded “images” under their signature, like Facebook, Twitter , etc. and to not make their signature an image, which was being done when staff wanted to include their picture within the signature.

                    We also noticed the system seems to pick and choose the 5 attachments to attach to the Timeline Email Activity.  We have suggested to staff sending emails with attachments via, BCC Email to Timeline, to go to the Timeline Email Activity and validate the needed attachments are available, if not, upload attachments.

                    Thanks,

                    Di

                     

                    jochle
                    Contributor ⭐️⭐️⭐️⭐️⭐️
                    April 15, 2020

                    I don’t know if this has been mentioned yet or not, but another issue with these attachments is with SFDC Activity Sync. Accounts have a section called Google Docs, Notes, and Attachments - usually reserved for email attachments like invoices, data sets, etc. Unfortunately, every single email that is sent is tagging 6-7 social networking logos, etc in that section. It totally blows it up and dilutes the effectiveness of that tool.

                    cnichols
                    cnichols
                    Helper ⭐️
                    September 22, 2020

                    Hi - We are also encountering issues with using exhibiting issues with the attachment limit. 

                    The only thing that I can identify is the signature. Has anyone else seen this recently?

                     

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