Email to timeline functionality attachments enhancement

Hi ​@Ritika Jindal,

Can we have confirmation that the issue with Timeline attachments is at least going to be addressed somewhere else? This is not just a GS Assist issue - it’s one that affects the GS Timeline functionality instead. As per https://support.gainsight.com/gainsight_nxt/Timeline/02User_Guides/Log_Activities_to_Timeline#Points_to_Consider, there is a limit of five attachments per Timeline entry. Can we confirm that the new auto logging of emails to Timeline functionality (https://support.gainsight.com/gainsight_nxt/Timeline/02Admin_Guides/AI_Follow-Up_Admin_Guide#For_CS_and_Staircase_AI_Customers) can at least take signature in-line images into account and not include them as attachments?

​@mattmarcsmith I  dont know if this helps , but any Attachments in general are not captured by Auto email capture feature and is a current limitations. So it doesnt include any inline images but it also doesnt capture any actual attachments

Thanks, ​@ChiragJ. That’s useful to know. We cannot use the auto log email to Timeline feature just yet due to a limitation on who’s email we want fed from Staircase (i.e., we want ALL emails in Staircase, but only a sub-group fed to GS Timeline). Let’s hope that when the issue you described is addressed, they look to tackle the inline image requirement at the same time (even if it’s a toggle option).