Contributor ⭐️⭐️⭐️

Email to timeline functionality attachments enhancement

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Hey,

Just found out that the images in one's signature are counted towards the 5 attachments limit in the email to timeline functionality. Is it possible to count only the actual attachments and take the images in signature in consideration only for the size limit? What do you think?

Thanks,

Lucian

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K

kraschkeaxon

Contributor ⭐️⭐️

An update on this would be appreciated. This is very impactful, similar to others, our team is getting these with every single email.

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alizee

VIP ⭐️⭐️⭐️⭐️⭐️

@anirbandutta Could you get us some eyes on this? Thank you!

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The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.

anirbandutta

Expert ⭐️

@anirbandutta Could you get us some eyes on this? Thank you!

I’ve re-surfaced this thread internally

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It's an opportunity for engagement

ajprince

Contributor ⭐️⭐️⭐️⭐️

+1 on this enhancement, our CSMs also face this issue constantly! We only care about attaching the actual file attachments from the email threads instead of these erroneous social media links/email signature icons, etc.

Is there any update on this enhancement request?

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dcassidy

Helper ⭐️⭐️

I’m adding my name to the pile here. This is an increasing frustration in our organization for CS Ops and CSMs alike.

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mjrodriguez

Contributor ⭐️

+1 on this. This issue has really impacted our business. Any update or timeline?

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mattmarcsmith

Helper ⭐️

Adding myself to this request too. The ‘workaround’ or removing images from our signatures is not viable as we cannot control how the client sets up their own signatures!

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