Enable Rules Engine to update with the option to replace Features comments or adding to them

This is a great idea. I Certainly "me too" this!! 

I think what would be nice is adding a CHECKBOX to the "Load to Feature" rule that allows the admin to determine if the Comments should be concatenated, or if they should be replaced.  What is becoming a major problem is if a rule runs every day, it continues to add comment fields over and over until it reaches the limit of the tex box.  This needs to be resolved ASAP.

Chris or Steve,

Is there any response or progress from Product on this?

Sorry for the delayed response. We certainly see this as a gap and would like to provide more flexibility while updating the comments in 'Load to Features' action type.

Added this to the roadmap will keep you all updated on this thread when we have better clarity on the timelines.

Thank you Rajesh! This is great news!

Bumping this thread as this issue has become a major issue for us.  We effectively cannot write comments using rules until this is resolved.  The only workaround I can think would be to create a separate rule that NULLs all of the comments for all features.

Does anyone know of a workaround?  Thanks in advance.

Hi Rajesh - is there an update on this?  It's becoming critically important for us to be able to clear the "feature comments" using the rules engine or else we cannot use this aspect of Gainsight.  

I've tried every workaround I can think of, but none of them clear the comments using the rules engine. The only feasible solution remaining is to store all of this information in an MDA table and build a report to display it in a similar fashion.  I will be exploring this option this week.  Thanks!

Hi kclark! I spent many many many days working on this on my own, with my CSM and with Support, and we were never able to find a work around. We had to give up using rules based comments for Features unfortunately. Perhaps someone from Product can speak to roadmap updates.

Hi Brittany, thanks for letting me know I'm not alone in having spent a ton of time trying to figure this out.  I recently noticed that we have the same issue when using rules to write comments to scorecard values as well.  Arg!!  I hope / pray / wish for this ability soon, as it's truly hampering our ability to take the next step with the product.

Any comment from the Gainsight team on when this ability will be available?

@Kraig. I have tried with scorecard comments. They don't get appended.
I wanted to know if this is happening on Scorecard 1.0 or 2.0 ?

Thanks