Skip to main content

Enablement Engine: Pause an active audience to do a one time send

  • April 8, 2020
  • 2 replies
  • 43 views

Chelsea.holfield
Forum|alt.badge.img+2

It would be great if there was a way in the Enablement Engine tool to pause an active audience in order to do a one time send. 

Ex. I have audience logic set for an enablement, if for some reason someone was not included in the triggered audience logic, I have to delete the active audience in order to send one time to that individual and then go through and re-add all the original audience pieces. It would be great if I could pause certain audience triggers and activate just one and then reactivate the original audience, or if you just had the ability to pause pieces of the audience whenever necessary. 

2 replies

link_black
Forum|alt.badge.img+2
  • Gainsight Employee ⭐️⭐️
  • April 8, 2020

Hi Chelsea, thanks for posting to PX Community!

 

As a potential workaround, you can Pause the current EE Engagement, add/modify your “User” Rule in your Audience logic to include that specific user (or set of users), and then relaunch.  See sample below:

I hope this helps at least for your use case above, but I agree that including more flexibility in our Engagement Audience Logic would be beneficial for all.

 

Stay safe!

 

 


Chelsea.holfield
Forum|alt.badge.img+2
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • April 9, 2020

Thanks for the suggestion!