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Chelsea.holfield
Chelsea.holfield
Contributor ⭐️⭐️⭐️⭐️
Apr 8, 2020 3:14 PM UTC

Enablement Engine: Pause an active audience to do a one time send

It would be great if there was a way in the Enablement Engine tool to pause an active audience in order to do a one time send. 

Ex. I have audience logic set for an enablement, if for some reason someone was not included in the triggered audience logic, I have to delete the active audience in order to send one time to that individual and then go through and re-add all the original audience pieces. It would be great if I could pause certain audience triggers and activate just one and then reactivate the original audience, or if you just had the ability to pause pieces of the audience whenever necessary. 

    2 replies

    link_black
    link_black
    Gainsight Employee ⭐️⭐️
    Apr 8, 2020 5:42 PM UTC

    Hi Chelsea, thanks for posting to PX Community!

     

    As a potential workaround, you can Pause the current EE Engagement, add/modify your “User” Rule in your Audience logic to include that specific user (or set of users), and then relaunch.  See sample below:

    I hope this helps at least for your use case above, but I agree that including more flexibility in our Engagement Audience Logic would be beneficial for all.

     

    Stay safe!

     

     

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      Chelsea.holfield
      Chelsea.holfieldAuthor
      Contributor ⭐️⭐️⭐️⭐️
      Apr 9, 2020 4:13 PM UTC

      Thanks for the suggestion! 

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