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shiv_kumar_katiyar
shiv_kumar_katiyar
Gainsight Employee ⭐️⭐️
February 6, 2018

[Enhancement Request]To show account name in the rule result sheet fro set score 2.0 action type

  • February 6, 2018
  • 3 replies
  • 72 views
 As per the current behavior of 'Set Score 2.0' action, it is not displaying the account name in the rule result sheet although the field is there in the show section of the output.

As a workaround one has to download the output from the rule execution history and compare.It would be great if that gets included in the rule result sheet with all the show fields for the action type "set score 2.0"

      3 replies

      angelahibdon
      angelahibdon
      Contributor ⭐️⭐️⭐️⭐️
      February 6, 2018
      The download feature is not opening in a way I can compare files in Excel. It downloads as a PDF to my computer and I can't do anything with it, cannot open it and cannot convert it. I get an error when I try.
      Angela Hibdon
      steve_davis
      steve_davis
      Gainsight Employee ⭐️⭐️
      February 7, 2019
      I have discovered a fairly quick workaround to this if needed:

      -Clone the rule

      -Bring "Account Name" into the show fields

      -For the Scorecard Comment just put the token for account name (@accountname)

      -Run in test mode

      -Use comments field as your validation for account name

      Hope this helps and looking foward to this being added into the product.

      aditya_marla
      aditya_marla
      Helper ⭐️⭐️⭐️
      February 8, 2019
      Hi Shiv & Steve,

      We will be enhancing the the result sheet to include the account name

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