Expand character limit in Customer "Comments" field
+9My VP would like for more than 4096 characters to be available in the "Comments" field that appears in the C360's Summary section. We want our CSMs to be able to do total brain-dumps into that section, and copy-pasting elaborate customer needs & their justifications makes it entirely possible to jump over the character limit.
AI Transformation @ Gainsight
+4Or maybe even a full "Notes and Timeline' capability in C360? A guy can dream, right? Actually, coming soon!! Will talk about it on our Nov. 3 customer roadmap webinar.
+9I tried "Liking" this comment thirty times, but it's not doing what I wanted it to
AI Transformation @ Gainsight
+3Hey Seth,
Would you be able to share a sample of how this brain-dump of business needs, justifications, etc. might look? Would help understand whether this fits the activities/timeline model or something more attributes-like, as being discussed here.
Thanks,
Manu
Would you be able to share a sample of how this brain-dump of business needs, justifications, etc. might look? Would help understand whether this fits the activities/timeline model or something more attributes-like, as being discussed here.
Thanks,
Manu
+9I'll ask for a sample, Manu!
+9Hi Manu,
Further clarification from our VP: he wants the team to be able to keep a running series of call notes & meeting notes. I think the timeline functionality will work great for that. Thanks for checking!
Further clarification from our VP: he wants the team to be able to keep a running series of call notes & meeting notes. I think the timeline functionality will work great for that. Thanks for checking!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.