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seth
seth
Expert ⭐️
October 17, 2016

Expand character limit in Customer "Comments" field

  • October 17, 2016
  • 5 replies
  • 59 views
My VP would like for more than 4096 characters to be available in the "Comments" field that appears in the C360's Summary section. We want our CSMs to be able to do total brain-dumps into that section, and copy-pasting elaborate customer needs & their justifications makes it entirely possible to jump over the character limit.

      5 replies

      karl_rumelhart
      karl_rumelhart
      Expert ⭐️
      October 17, 2016
      Or maybe even a full "Notes and Timeline' capability in C360?  A guy can dream, right?   Actually, coming soon!!  Will talk about it on our Nov. 3 customer roadmap webinar.  
        seth
        sethAuthor
        Expert ⭐️
        October 17, 2016
        I tried "Liking" this comment thirty times, but it's not doing what I wanted it to
        AI Transformation @ Gainsight
          manu_mittal
          Gainsight Employee ⭐️
          manu_mittal
          Gainsight Employee ⭐️
          October 17, 2016
          Hey Seth,

          Would you be able to share a sample of how this brain-dump of business needs, justifications, etc. might look? Would help understand whether this fits the activities/timeline model or something more attributes-like, as being discussed here.

          Thanks,
          Manu
          seth
          sethAuthor
          Expert ⭐️
          October 18, 2016
          I'll ask for a sample, Manu!
          AI Transformation @ Gainsight
          seth
          sethAuthor
          Expert ⭐️
          October 18, 2016
          Hi Manu,
          Further clarification from our VP: he wants the team to be able to keep a running series of call notes & meeting notes. I think the timeline functionality will work great for that. Thanks for checking!
          AI Transformation @ Gainsight
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