Skip to main content
seth
seth
Expert ⭐️
Oct 17, 2016 9:12 PM UTC

Expand character limit in Customer "Comments" field

My VP would like for more than 4096 characters to be available in the "Comments" field that appears in the C360's Summary section. We want our CSMs to be able to do total brain-dumps into that section, and copy-pasting elaborate customer needs & their justifications makes it entirely possible to jump over the character limit.

      5 replies

      karl_rumelhart
      karl_rumelhart
      Expert ⭐️
      Oct 17, 2016 9:18 PM UTC
      Or maybe even a full "Notes and Timeline' capability in C360?  A guy can dream, right?   Actually, coming soon!!  Will talk about it on our Nov. 3 customer roadmap webinar.  
      Translate
        seth
        sethAuthor
        Expert ⭐️
        Oct 17, 2016 9:22 PM UTC
        I tried "Liking" this comment thirty times, but it's not doing what I wanted it to
        Translate
        AI Transformation @ Gainsight
          manu_mittal
          Gainsight Employee ⭐️
          manu_mittal
          Gainsight Employee ⭐️
          Oct 17, 2016 10:53 PM UTC
          Hey Seth,

          Would you be able to share a sample of how this brain-dump of business needs, justifications, etc. might look? Would help understand whether this fits the activities/timeline model or something more attributes-like, as being discussed here.

          Thanks,
          Manu
          Translate
          seth
          sethAuthor
          Expert ⭐️
          Oct 18, 2016 1:14 PM UTC
          I'll ask for a sample, Manu!
          Translate
          AI Transformation @ Gainsight
          seth
          sethAuthor
          Expert ⭐️
          Oct 18, 2016 4:48 PM UTC
          Hi Manu,
          Further clarification from our VP: he wants the team to be able to keep a running series of call notes & meeting notes. I think the timeline functionality will work great for that. Thanks for checking!
          Translate
          AI Transformation @ Gainsight
          Terms & ConditionsAccessibility statement