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brian_3d7949
brian_3d7949
Contributor ⭐️
January 10, 2016

Extract MDA data via API?

  • January 10, 2016
  • 14 replies
  • 322 views
Looking for the ability to pull data from the Customers tab/report out of Gainsight via API. Does this capability exist?

      14 replies

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      sumesh
      sumesh
      Helper ⭐️⭐️
      May 2, 2018
      Hi Kyle,

      We are working towards providing API access to MDA data. ETA for the API availability is 2nd half of this year. In the meantime, you could try out one of these options

      1. Create a Bionic rule on Email log data and export the data into S3
      2. Create a report on Email Log data and export the data into CSV.

      Thanks,
      Sumesh  
      kyle_handley
      kyle_handley
      Contributor ⭐️⭐️⭐️⭐️
      May 8, 2018
      What would you suggest for automating the delivery to our third party? 
      May your day continue to be filled with awesome
      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      May 8, 2018
      Hi Kyle - What information do you typically pass to this third party? One option I'm thinking we could look into is Sendgrid webhooks, but would depend on what integration paths the vendor supports.
      kyle_handley
      kyle_handley
      Contributor ⭐️⭐️⭐️⭐️
      May 8, 2018
      Deliverability monitoring info. Email Address | Bounce Type (Hard or Soft) | Bounce
      Message (User Unknown, Inbox Full, etc), Bounce Date, perhaps subject of message and/or body.
      May your day continue to be filled with awesome
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