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brian_3d7949
Contributor ⭐️
Jan 10, 2016 4:47 PM UTC

Extract MDA data via API?

Looking for the ability to pull data from the Customers tab/report out of Gainsight via API. Does this capability exist?

    14 replies

    sumesh
    Helper ⭐️⭐️
    May 2, 2018 2:16 AM UTC
    Hi Kyle,

    We are working towards providing API access to MDA data. ETA for the API availability is 2nd half of this year. In the meantime, you could try out one of these options

    1. Create a Bionic rule on Email log data and export the data into S3
    2. Create a report on Email Log data and export the data into CSV.

    Thanks,
    Sumesh  
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    kyle_handley
    Contributor ⭐️⭐️⭐️⭐️
    May 8, 2018 7:30 PM UTC
    What would you suggest for automating the delivery to our third party? 
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    May your day continue to be filled with awesome
    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    May 8, 2018 8:47 PM UTC
    Hi Kyle - What information do you typically pass to this third party? One option I'm thinking we could look into is Sendgrid webhooks, but would depend on what integration paths the vendor supports.
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    kyle_handley
    Contributor ⭐️⭐️⭐️⭐️
    May 8, 2018 8:50 PM UTC
    Deliverability monitoring info. Email Address | Bounce Type (Hard or Soft) | Bounce
    Message (User Unknown, Inbox Full, etc), Bounce Date, perhaps subject of message and/or body.
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    May your day continue to be filled with awesome