[Feature Request] Be able to re-add Knocked off Participant in AO
Posting on Behalf of a Customer.
In an active advanced outreach a User can remove a participant manually to knock them off the outreach.
However, main issue, if there is a need to add a knock-off back into the AO there isn't an option from the UI. An option to in the future to do this would greatly increase the AO user experience.
As a use case example, if a user was accidentally marked knocked off in AO it would make sense one wants to add them back in, especially if unique criteria is once in a lifetime.
Yes, you could possibly modify the uniqueness criteria to bring in knock -offs. However, it doesn't make sense to do so when there are already several legitimate knock-offs on the list.
In an active advanced outreach a User can remove a participant manually to knock them off the outreach.
However, main issue, if there is a need to add a knock-off back into the AO there isn't an option from the UI. An option to in the future to do this would greatly increase the AO user experience.
As a use case example, if a user was accidentally marked knocked off in AO it would make sense one wants to add them back in, especially if unique criteria is once in a lifetime.
Yes, you could possibly modify the uniqueness criteria to bring in knock -offs. However, it doesn't make sense to do so when there are already several legitimate knock-offs on the list.