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ikranjcec
Contributor ⭐️⭐️⭐️
October 28, 2019

Feedback module - export data

  • October 28, 2019
  • 4 replies
  • 89 views

Hi,

when exporting data from Feedback module, the table does not contain any data about the customer. Only the feedback itself, and when was it left.  It would be helpful to get list of all attributes, same as you have on other exports in PX. Not having all information makes it hard to make any deep dive analysis. (e.g., what customers are leaving feedback, what regions, what products are they using e.g.).

Igor

 

@link_black @mickey 

    4 replies

    link_black
    Gainsight Employee ⭐️⭐️
    October 28, 2019

    Good suggestion @ikranjcec!

     

    In the Feedback Report section, you can download the user/account information if you select the appropriate “Measure by” dropdown, but as you stated it is not directly connected with the Feedback data. 

     

    In the interim, with the Feedback Events download and Feedback Users download you should be able to join them using the “Date” field (Feedback Events) and “last submitted” field (Feedback Users) with a VLOOKUP or another data join method.

     

    @ciarapeter 

    -- Link
    ikranjcec
    ikranjcecAuthor
    Contributor ⭐️⭐️⭐️
    October 29, 2019

    Thank you @link_black 

     

    Here’s an issue:

    • When exporting users I have 256 records
    • When exporting feedback I have 315 records.

    This only finds last submitted, and everything before that stays unidentified, if someone left the feedback more than once.  The blurred ones on the image are identified, rest not:

     

     

    harshibanka
    Gainsight Employee ⭐️⭐️
    November 20, 2019

    cc: @mickey fyi

    Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
    ikranjcec
    ikranjcecAuthor
    Contributor ⭐️⭐️⭐️
    February 20, 2020

    Hi, any updates on this? Thank you