I have gotten a few requests to be able to fire off a survey when an event happens in SFDC.
Example Use Case: Customer is using a survey tool that fires off a survey via SFDC when a case is closed. They want to replace this tool with Gainsight Surveys. In analyzing the previous tools results, their customers are most likely to fill out the survey within a matter of minutes... likely because the support experience is fresh in their mines. They are using the SFDC case object to store this information.
Page 1 / 1
Totally agree. This is a very important scenario.
I know a number of customers would like to have this ability and it's a great use case for Support leveraging Gainsight, as it would enable them to see the survey results from their interaction. Is this on the roadmap?
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.