Fire off a survey when a case closes
I have gotten a few requests to be able to fire off a survey when an event happens in SFDC.
Example Use Case: Customer is using a survey tool that fires off a survey via SFDC when a case is closed. They want to replace this tool with Gainsight Surveys. In analyzing the previous tools results, their customers are most likely to fill out the survey within a matter of minutes... likely because the support experience is fresh in their mines. They are using the SFDC case object to store this information.
Example Use Case: Customer is using a survey tool that fires off a survey via SFDC when a case is closed. They want to replace this tool with Gainsight Surveys. In analyzing the previous tools results, their customers are most likely to fill out the survey within a matter of minutes... likely because the support experience is fresh in their mines. They are using the SFDC case object to store this information.