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steve_davis
steve_davis
Gainsight Employee ⭐️⭐️
October 28, 2016

Fire off a survey when a case closes

  • October 28, 2016
  • 2 replies
  • 9 views
I have gotten a few requests to be able to fire off a survey when an event happens in SFDC. 

Example Use Case: Customer is using a survey tool that fires off a survey via SFDC when a case is closed. They want to replace this tool with Gainsight Surveys.  In analyzing the previous tools results, their customers are most likely to fill out the survey within a matter of minutes... likely because the support experience is fresh in their mines. They are using the SFDC case object to store this information.

      2 replies

      karl_rumelhart
      karl_rumelhart
      Expert ⭐️
      January 17, 2017
      Totally agree.  This is a very important scenario.  
      tzundelgainsightcom
      tzundelgainsightcom
      Helper ⭐️⭐️
      January 19, 2017
      I know a number of customers would like to have this ability and it's a great use case for Support leveraging Gainsight, as it would enable them to see the survey results from their interaction. Is this on the roadmap?
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