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rajesh_gande
rajesh_gande
Helper ⭐️
May 25, 2017

Gainsight Integration with Collaboration Tools e.g. Slack

  • May 25, 2017
  • 14 replies
  • 153 views
Hi All,
Many of you might already be using collaboration tools (e.g. Slack, Cisco Spark, MS Teams) to communicate with colleagues, partners, customers. We plan to integrate with these collaborations tools to

  • Provide access to Gainsight over these collaboration tools that users are already familiar with to interact with Gainsight product.
  • Provide access to information that resides in Gainsight to broaden the consumption and value to the customers
The kind of use cases we plan to solve are:
  • Query & Fetch data from Gainsight
  • Receive Notifications from Gainsight.
  • Update data in Gainsight.
  • Push Data from Gainsight.
Need your inputs on the following:
  • Do you use Slack or any other collaborations products (e.g. Cisco Spark, Microsoft Teams etc.)?
  • Would you like to use Gainsight on these collaboration products?
  • Any specific use cases that you wish this integration solves?
  • Would you be interested to take part if we launch a beta program?
Your inputs would help us in solving the right problem and the direction we need to take.

Thanks,
Rajesh

      14 replies

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      elizabeth_schaffer
      elizabeth_schaffer
      Contributor ⭐️
      July 6, 2017
      We use Slack constantly! It would be great to have an integration with this. 
      Escalated support ticket CTAs pinging a CSM on Slack is my immediate thought on a great use case for this. 
      Keep us in mind for a beta program!
        andy_roy
        andy_roy
        Helper ⭐️
        July 7, 2017
        Another Slack-centric workplace here.  Rule execution updates, customer summary/scorecard/usage info, CTA task alerts...all would be great.

        A feed of NPS comments would be pretty sweet too.  :)
          ruth_cockshott
          ruth_cockshott
          Contributor ⭐️
          October 12, 2017
          We are using Microsoft Teams, and it would be great if Gainsight could integrate. It would be particularly useful if it could update your calendar with CTAs, and also interact through the 'chat' function in a similar way to how Seth was suggesting for Slack. 
            elizabeth_best
            elizabeth_best
            Contributor ⭐️
            February 1, 2018
            We're interested in the MS Teams integration.
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