Hello,
one of our customers was complaining he is having difficulties responding to our survey (transactional) using JAWS software (I think this would be valid for all software for visually impaired people).
The problems are following:
**********************************
For questions that contains a rating from 1-10 I have the following issues:
1. Navigating
using the keyboard skips over the radio buttons. The arrow navigation
moves from reading one question to the next but does not move into the
radio button so that I can select my choice.
2. When using
the mouse it selects the entire row of radio button as if it was one
object. I cannot select the individual radio button.
**********************************
I know you probably cannot do anything with it right now, but please take this into consideration when designing the surveys.
Thank you.
Best regards,
David Streichl
Be the first to reply!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.