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prashant_pareek
prashant_pareek
Contributor ⭐️
August 28, 2019

Halt the weekly Scorecard snapshot job for churned accounts

  • August 28, 2019
  • 2 replies
  • 53 views
Is their any way to stop the scorecard snapshot job from taking a weekly monthly snapshot for churned accounts ? It would be helpful in retaining the point in time score for churned accounts , although we can exclude the churned accounts in habits report but that skews the results for past period when the accounts were active.

      2 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      September 10, 2019
      @prashant_pareek I understand running snapshot job for churned accounts doesn't make sense, is this the only reason or does customer have any other reason/use-case?

      Technically: The snapshot job is one for all customers and it cannot be modified.

      @others, do you have similar requests?

      H
      harriseilenberg
      Contributor ⭐️⭐️⭐️
      September 10, 2019
      Hi @sai_ram_pulluri

      Yes this was a request that I had. When building the scorecards habits report to look at ratios between red/yellow/green accounts over time, the figures are skewed due to all accounts continuing to receive a snapshot each week.

      For example: In January there are 1000 active accounts, however over the month 50 accounts churn and 100 new accounts join. In February you should be looking at the score ratio between the 1050 accounts that are active at that point in time, however because the churned accounts still receive a snapshot, the total accounts will now be 1100.

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