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james_whitehead
james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
June 3, 2019

Health Score Usability Enhancement

  • June 3, 2019
  • 2 replies
  • 56 views
I’ve had a handful of requests from our CSM team around this over the past couple of weeks, and I haven’t been able to find any documentation on this:



Our CSMs are bothered by a few things around the manual health scores:

1. How small the slider is for selecting the manual health score

2. The inability to see what score is being selected as the slider is moved

3. The inability to just type in what score the CSM wants



Are there any enhancements coming around usability with manual health score measures?

Thanks!

-Jim

      2 replies

      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      June 4, 2019
      Thanks for sharing this feedback, Jim. We'll have the design team look into #1 and #3. For #2, the highlighted score circle updates as you move the slider (like shown below), but looks like your team would prefer something vsually closer to the slider?



        james_whitehead
        james_whiteheadAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        June 4, 2019
        Hi Manu-

        Please see the screenshot below to see how the health score slider shows in our instance.

        Thanks

        -Jim



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