Skip to main content
sophie
sophie
Contributor ⭐️⭐️
Aug 22, 2017 5:15 PM UTC

Heathscore trend over time

I would like to create a report which shows either weekly or monthly snapshots of customer health as a whole so I can compare our overall heath week to week / month to month. 

Essentially like the reporting Gainsight recommend to configure for their VP around habits, but for their Heathscore metric as a whole > https://support.gainsight.com/Product_Documentation/Reports_and_Dashboards/Examples_and_Tutorials/Co...

      3 replies

      danella_stephany
      danella_stephany
      Contributor ⭐️⭐️⭐️
      Aug 22, 2017 5:57 PM UTC
      I just had this exact same request. Gainsight support was able to assist. The report is built off of the Usage object which is what I was missing. We also enabled health score trending at the account level. However, I wanted a birds eye view of our entire customer base to determine if overall scores were trending upward given the efforts we are putting forth. 
      Translate
      marcelo
      marcelo
      Helper ⭐️
      Aug 22, 2017 6:19 PM UTC
      I would be interested in this as well. I think it was possible with scorecard 1.0 but I don't think that functionality has been ported over to 2.0
      Translate
        sophie
        sophieAuthor
        Contributor ⭐️⭐️
        Aug 22, 2017 7:04 PM UTC
        Hey Danella, 
        I'm looking at a rollup of all the scorecard metrics, not just usage... not sure if this quite matches.
        What was their advice for you though?
        Sophie 
        Translate
        Terms & ConditionsAccessibility statement