Improved options for email notifications
When configuring when email notifications should be sent to users, currently there is the options to send a notification when "A CTA is assigned to me"
Janet from HPE has noted that this option doesn't make sense in scenarios where CSMs manually create CTAs and assign to themselves - in which case they wouldn't need / want an email notifications.
Accordingly, the request is to have an option to send notifications when "A CTA is assigned to me by someone else or automatically" - basically this would only send notifications when a CTA was assigned to a CSM by someone else (or automatically)
Janet from HPE has noted that this option doesn't make sense in scenarios where CSMs manually create CTAs and assign to themselves - in which case they wouldn't need / want an email notifications.
Accordingly, the request is to have an option to send notifications when "A CTA is assigned to me by someone else or automatically" - basically this would only send notifications when a CTA was assigned to a CSM by someone else (or automatically)