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angela_domenichelli
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
April 25, 2018

Improvements to Timeline tasks

  • April 25, 2018
  • 6 replies
  • 60 views
CSMs love using the tasks in a Timeline Activity to create a reminder in cockpit.  They love it so much, they want even more features!  CSMs report wanting a higher character limit, perhaps being able to add not just the subject, but also some content for their tasks, and also wanting to add attachments to the task directly from the Activity.  Thanks for considering.

    6 replies

    colin_burns_c26524
    colin_burns_c26524
    Contributor ⭐️⭐️⭐️⭐️
    April 25, 2018
    I would also add in that it'd be nice to have the ability to create forms for Timeline entries. So, instead of a big giant blank text box, there are required fields that they must fill out. For instance, requiring them to mention the PBOs that were discussed, the KPIs that were discussed, the new features discussed, etc.

    More of a structured entry vs. blank text field.
    angela_domenichelli
    angela_domenichelliAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    April 25, 2018
    I voted this up, too: https://community.gainsight.com/gainsight/topics/customer-360-meeting-agenda-builder
    Angela Domenichelli (She/Her/Hers)
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    April 26, 2018
    Hi Angela, We will definitely look into adding the other fields in Tasks(Timeline).

    How often do you add attachments to the Tasks and what type of files do you add to tasks?

    Timeline Templates are in our road-map,will update you once we take it up!

    Thanks for posting.
      lauren_wood
      lauren_wood
      Contributor ⭐️⭐️
      April 30, 2018
      Right now we are uploading emails sent from outlook as pdfs to tasks once we've completed the task.  Some CSM's would also like to attach agendas or documentation that we shared as an attachment to the task as well.  I would say 50-75% of the tasks we are creating under an activity could have an attachment.  Hope that is helpful!  
        angela_domenichelli
        angela_domenichelliAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        May 1, 2018
        I asked Lauren to respond here, this is the athenahealth, advanced segment POV.
        Angela Domenichelli (She/Her/Hers)
          sai_ram
          sai_ram
          Expert ⭐️⭐️
          May 3, 2018
          Thanks for the detail information! We will look into it :-) 
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