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Include Account or Relationship name in subject line of @mention emails

  • January 18, 2019
  • 5 replies
  • 47 views

tyler_mcnally
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Currently, @mentions result in the following subject line: "NAME mentioned you in an Activity"

Gmail and other email clients put these messages together in a thread even though they are unrelated.

Here's an example where Kelly @mentioned me for two different accounts, they get merged together:



Same example, but within the emails:



5 replies

sai_ram
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  • Expert ⭐️⭐️
  • February 13, 2019
Hi Tyler,

 

Thanks for posting!

Sorry for the inconvenience, we understand the requirement, we will improve the experience. 

 

Changing this to an idea post 


meenal_shukla
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  • Gainsight Employee ⭐️⭐️
  • February 18, 2019
+1 to this request!


lane_h
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  • Helper ⭐️
  • March 5, 2019
Please help us with this one!


dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • March 5, 2019

tyler_mcnally
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  • Author
  • Helper ⭐️
  • April 2, 2019
Update - the impact is larger than I originally experienced. I'm getting multiple different timeline emails linked together / intertwined with ongoing discussions. So I have what appears to be a single email thread with three distinct discussions with three groups of people.

Is there an ETA for an improvement to this?