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tyler_mcnally
Helper ⭐️
Jan 18, 2019 5:27 AM UTC

Include Account or Relationship name in subject line of @mention emails

Currently, @mentions result in the following subject line: "NAME mentioned you in an Activity"

Gmail and other email clients put these messages together in a thread even though they are unrelated.

Here's an example where Kelly @mentioned me for two different accounts, they get merged together:



Same example, but within the emails:



    5 replies

    sai_ram
    Expert ⭐️⭐️
    Feb 13, 2019 10:13 AM UTC
    Hi Tyler,

     

    Thanks for posting!

    Sorry for the inconvenience, we understand the requirement, we will improve the experience. 

     

    Changing this to an idea post 

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    meenal_shukla
    Gainsight Employee ⭐️⭐️
    Feb 18, 2019 8:14 PM UTC
    +1 to this request!

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    Outplay. Outwit. Outlast.
    lane_h
    Helper ⭐️
    Mar 5, 2019 9:59 PM UTC
    Please help us with this one!

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    Director of CX and Scale Programs
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Mar 5, 2019 10:01 PM UTC
    VP of Customer Success at Forcepoint
    tyler_mcnally
    Helper ⭐️
    Apr 2, 2019 4:01 AM UTC
    Update - the impact is larger than I originally experienced. I'm getting multiple different timeline emails linked together / intertwined with ongoing discussions. So I have what appears to be a single email thread with three distinct discussions with three groups of people.

    Is there an ETA for an improvement to this?

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