Skip to main content
cmultanen
Helper ⭐️
July 20, 2018

Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?

  • July 20, 2018
  • 16 replies
  • 160 views
Hi there, 

Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 integers, 6 strings, etc. 

I've been using AO to send out internal emails of recent NPS and implementation survey responses and details. This involves mapping question responses/comments to custom attributes so that I can then map them to tokens in the email templates. 

The current limitation on the number of custom mappings allowed has created cases where I'm mapping responses/scores to standard fields like "Last Name", "First Name", "Sender First Name", etc.

It works but does look a little silly and could be confusing to another admin or AO user. It would be nice if the custom attribute limit was increased or at least the ability to customize the existing standard attributes.

    16 replies

    cmultanen
    cmultanenAuthor
    Helper ⭐️
    February 22, 2019
    Bumping this back up. Please increase the limits for custom mapping types, especially Strings. We keep running into errors where a response has too many characters and the Program fails, preventing emails from being sent.

    abhishek_sivaraman
    Helper ⭐️⭐️⭐️
    February 22, 2019
    Hi All, Good news here.

    We are addressing this use case in the April release. You will be able to add upto 30 String, 10 Date, 10 Number and 10 Boolean fields and this is a configurable entry and can be increased per tenant as per your use case.

    diane_morneau
    Helper ⭐️⭐️⭐️
    February 22, 2019
    You rock!

    cmultanen
    cmultanenAuthor
    Helper ⭐️
    April 17, 2019
    Hi Abhishek, did this ship with the latest release?

    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    April 17, 2019
    I don't believe this was in V6.2 and I don't see it in 6.3... @abhishek_sivaraman can you provide an update?

    Lila Krutel, Dir. Global Education Services
    sai_ram
    Expert ⭐️⭐️
    May 22, 2019
    Hi Calvin,

     

    I am happy to say that we have increase the creation of custom fields in the Participant List configuration.

    Previously, the maximum designated number of fields permitted was six fields for String Data Type and 3 fields each for Integer, Double, Boolean, Date, External Id, and Email Data Types. With this Release, the user can add a maximum of 50 fields for all data types together or any one data type in the Participant List configuration area of a Program. This eases the configuration of complex multistep programs, and also allows admins to define programs easily.

    This configuration is only applicable for newly created Programs. The user cannot add any Custom Fields if the Program already exists and it’s in an Active status. However, if the created Program is in Draft stage, the user can add more fields by deleting the existing Custom Fields.

    Please follow this article for more information.