Skip to main content
leanne
leanne
Contributor ⭐️⭐️⭐️⭐️⭐️
Feb 26, 2018 11:01 PM UTC

Inline NPS question template formatting problem

With this new formatting option (or even independent of it), is there any way to control the width of the inline question in the email template?  This looks fine on preview, but stretches waaaay out when I actually send a test email.  



Note: This conversation was created from a reply on: Edit formatting of inline survey question.

      5 replies

      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      Feb 28, 2018 4:18 AM UTC
      Hi Leanne,

      Is the email template you are using in As is Or Responsive Mode?

      One of the reasons this might happen is that the template is in responsive mode.

      Thanks
      Abhishek S
      Translate
      leanne
      leanneAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Feb 28, 2018 2:57 PM UTC
      Hi Abhishek, 

      Thanks for responding, but I have no idea what you're talking about.  How would I go about finding out if my email template is using As is or Responsive mode?
      Translate
      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      Mar 1, 2018 1:49 AM UTC
      Hi Leanne,

      Oops! I had attached a image which was not uploaded in my previous comment. Sorry for that.

      Please navigate to Email Template and see this option and check if the option is Responsive. If that is the case, please change it to As Is and try doing a test email and see if you are still facing this issue.



      Thanks
      Abhishek S
      Translate
      leanne
      leanneAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Mar 1, 2018 10:32 PM UTC
      Ah, yes.  That was it.  Thanks!

      Any chance of adding an option where the text of the email could be "responsive" while the inline survey question is "fixed"?  
      Translate
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jun 25, 2018 10:25 AM UTC
      Hi Leanne, Since this is a new enhancement request, changing this to an idea post. 

      Will update you here once we consider your request.
      Translate
      Terms & ConditionsAccessibility statement