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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
Jul 10, 2018 1:57 PM UTC

Inline survey that does not redirect to a link

Currently, our inline survey functionality in AO gives us the ability to post a single question in the body of an outreach.

Despite the fact that the question is present in the template, we are still redirected to a link when we try to answer the question.

I'm wondering if there is any planned functionality to allow this question to simply be answered within the body of the email versus being redirected?

      1 reply

      diane_morneau
      diane_morneau
      Helper ⭐️⭐️⭐️
      Jul 10, 2018 2:58 PM UTC
      Such enhancement would respect the reader's time better than the current behavior. It would also allow us to combine a bunch of survey questions (like was this note helpful 1-10) into a single survey for a holistic view of how we are doing. Right now, as it does take the reader to the survey, we cannot do that.
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