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pele
pele
Helper ⭐️⭐️⭐️
March 18, 2019

Is it possible to see cc and bcc sends from Email Assist?

  • March 18, 2019
  • 6 replies
  • 77 views
I had a CSM question if checking "Add Reply-to in Bcc" in Email Assist was working as expected because they hadn't recieved a copy of the sent email. So I looked through Email Logs in our instance trying to find logged events for contacts that were either copied on and Email Assist email or users that were bcc'd on an Email Assist send by checking the "Add Reply=To in Bcc" checkbox. I wasn't able to find either case in Email Logs, so I thought that perhaps I'm searching the wrong object or this data just isn't avaiable.

Is there somewhere where I can find logged events for contacts or users that are copied on an Email Assist send?

      6 replies

      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      April 11, 2019
      @piyushmadhukar Can you respond?

      Lila Krutel, Dir. Global Education Services
        pele
        peleAuthor
        Helper ⭐️⭐️⭐️
        April 11, 2019
        Thanks, Lila!

        varun_menon
        varun_menon
        Contributor ⭐️⭐️
        May 21, 2019
        Currently cc or bcc emails are not logged into Email logs. We can plan to implement the same.

          emily_zurow_079752
          emily_zurow_079752
          Contributor ⭐️
          May 21, 2019
          When an email is sent with a contact CC'ed, does this send as one thread or two?

            pele
            peleAuthor
            Helper ⭐️⭐️⭐️
            May 21, 2019
            Thanks for the response, Varun! Would be a helpful verification for admins to ensure CSMs that the emails they're sending reach the intented recipients.

            C
            chethana
            Expert ⭐️
            December 9, 2019

            @pele  i need to check about this. I will keep you posted once i have an update about this.

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