Skip to main content

Linking CTA to External Managed Package Objects

  • January 12, 2018
  • 3 replies
  • 29 views
logan_t
  • logan_t
  • Contributor ⭐️⭐️⭐️
Hello Team!

It's been discovered that right now Gainsight does not support the ability to link the CTA Object to Custom Objects created by other Managed Packages in a customer's Org.

It would be useful if we could implement this in the future for Objects that have a lookup back to Account.

Thanks,
Logan Thome
    megan_hamby
    logan_t

    3 replies

    dstokowski
    Forum|alt.badge.img+5
    • dstokowski
    • Gainsight Employee ⭐️⭐️
    • January 12, 2018
    That seems strange - are you sure it is not a licensing/permission issue?  For example, you have to have a GS license to see our Managed Package objects - maybe this other package requires the same.
    dan_ahrens
    Forum|alt.badge.img+2
    • dan_ahrens
    • Expert ⭐️⭐️⭐️
    • January 12, 2018
    Ditto to what Denise said. 

    https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Examples_and_Tutorials/...

    "Linked Objects allow you to link CTAs to other Salesforce objects, whether they are standard objects, like Opportunity or Contact, or custom objects."
    VP of Customer Success at Forcepoint
    srinivasa_pulagam
    It is a limitation set by Salesforce. It is not possible create lookup to other namespace objects through API; but it is possible through Salesforce UI.
    Terms & ConditionsCookie settingsAccessibility statement