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logan_t
logan_t
Contributor ⭐️⭐️⭐️
January 12, 2018

Linking CTA to External Managed Package Objects

  • January 12, 2018
  • 3 replies
  • 45 views
Hello Team!

It's been discovered that right now Gainsight does not support the ability to link the CTA Object to Custom Objects created by other Managed Packages in a customer's Org.

It would be useful if we could implement this in the future for Objects that have a lookup back to Account.

Thanks,
Logan Thome

      3 replies

      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      January 12, 2018
      That seems strange - are you sure it is not a licensing/permission issue?  For example, you have to have a GS license to see our Managed Package objects - maybe this other package requires the same.
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      January 12, 2018
      Ditto to what Denise said. 

      https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Examples_and_Tutorials/...

      "Linked Objects allow you to link CTAs to other Salesforce objects, whether they are standard objects, like Opportunity or Contact, or custom objects."
      VP of Customer Success at Forcepoint
      srinivasa_pulagam
      srinivasa_pulagam
      Helper ⭐️⭐️
      January 18, 2018
      It is a limitation set by Salesforce. It is not possible create lookup to other namespace objects through API; but it is possible through Salesforce UI.
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