Hello Team!
It's been discovered that right now Gainsight does not support the ability to link the CTA Object to Custom Objects created by other Managed Packages in a customer's Org.
It would be useful if we could implement this in the future for Objects that have a lookup back to Account.
Thanks,
Logan Thome
Page 1 / 1
That seems strange - are you sure it is not a licensing/permission issue? For example, you have to have a GS license to see our Managed Package objects - maybe this other package requires the same.
Ditto to what Denise said.
https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Examples_and_Tutorials/...
"Linked Objects allow you to link CTAs to other Salesforce objects, whether they are standard objects, like Opportunity or Contact, or custom objects."
https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Examples_and_Tutorials/...
"Linked Objects allow you to link CTAs to other Salesforce objects, whether they are standard objects, like Opportunity or Contact, or custom objects."
It is a limitation set by Salesforce. It is not possible create lookup to other namespace objects through API; but it is possible through Salesforce UI.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.