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logan_t
logan_t
Contributor ⭐️⭐️⭐️
Jan 12, 2018 6:39 PM UTC

Linking CTA to External Managed Package Objects

Hello Team!

It's been discovered that right now Gainsight does not support the ability to link the CTA Object to Custom Objects created by other Managed Packages in a customer's Org.

It would be useful if we could implement this in the future for Objects that have a lookup back to Account.

Thanks,
Logan Thome

      3 replies

      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      Jan 12, 2018 7:08 PM UTC
      That seems strange - are you sure it is not a licensing/permission issue?  For example, you have to have a GS license to see our Managed Package objects - maybe this other package requires the same.
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      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Jan 12, 2018 7:43 PM UTC
      Ditto to what Denise said. 

      https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Examples_and_Tutorials/...

      "Linked Objects allow you to link CTAs to other Salesforce objects, whether they are standard objects, like Opportunity or Contact, or custom objects."
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      VP of Customer Success at Forcepoint
      srinivasa_pulagam
      srinivasa_pulagam
      Helper ⭐️⭐️
      Jan 18, 2018 4:29 AM UTC
      It is a limitation set by Salesforce. It is not possible create lookup to other namespace objects through API; but it is possible through Salesforce UI.
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