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mandy_major
mandy_major
Gainsight Employee ⭐️⭐️
January 8, 2016

Linking Zendesk Tickets to CTAs

  • January 8, 2016
  • 3 replies
  • 20 views
Is this on the product roadmap to allow Zendesk Tickets to be linked to CTA reasons other than Risks?  Currently you can only link the tickets to Risk CTAs.  We have a customer that submitted a ticket that is asking if this will be in a future release to link to ANY CTAs

      3 replies

      steve_davis
      steve_davis
      Gainsight Employee ⭐️⭐️
      May 26, 2016
      kicking over into an idea so product has visibility. 
      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      August 8, 2016
      Hi Mandy,

      Can you explain some of the use cases associated with other CTA types which you would want to see via the Zendesk tickets?

      Thanks
      Abhishek S
      logan_t
      logan_t
      Contributor ⭐️⭐️⭐️
      October 18, 2016
      Hello Abhishek,

      This is Logan with the support team here at Gainsight. We've seen a few use cases recently where it would be appropriate to link tickets to a few different kinds of CTAs.

      For example, when working a Zendesk ticket, the support agent might also be tasked with looking for upsell opportunities and would like to link the ticket to the CTA. Being able to do this straight from Zendesk would be a nice way for support to kick a notification over to the CSMs.

      That's one use case anyway. Thanks for your time!

      Take care,
      Logan Thome
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