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joseph_siudzinski
joseph_siudzinski
Helper ⭐️
Mar 27, 2017 4:53 PM UTC

Make Account Name Clickable on Linked Object

It would be convenient if account lookups that are in the linked object section of cockpit had clickable hyperlinks. It shows a hyperlink in the CTA tab but not in the linked object.



      5 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Mar 30, 2017 8:52 AM UTC
      This is in our roadmap. We plan to make linked object field(name, ID, number in case object) as a hyperlink so that customer can directly jump to SFDC record from CTA detail view.

      Thanks,
      Nitisha
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        zach_davis
        zach_davis
        Helper ⭐️
        Apr 15, 2017 2:50 AM UTC
        Nitisha - Do you know what release this is planned in? I have 2 customers looking for this functionality as well.
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        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        Apr 20, 2017 9:46 AM UTC
        Hi Zach,

        We do not have exact ETA on hyperlinking the linked object records but Manu has suggested a way to directly jump to SFDC account page from cockpit in this community post. 

        Thanks,
        Nitisha
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        samantha_braastad
        samantha_braastad
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Jul 13, 2017 6:48 PM UTC
        Hi Nitisha,

        Is there an update on where this will fall in the roadmap? We are implementing the linked objects this month and that would be a huge win for the instances when a CSM needs a little more detail on the case/opportunity/etc.
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        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        Aug 21, 2017 10:12 AM UTC
        Hi,

        Adding a direct link to SFDC account page and linked objects is planned for fall release.

        Thanks,
        Nitisha
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