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Make Account Name Clickable on Linked Object

  • March 27, 2017
  • 5 replies
  • 36 views
joseph_siudzinski
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It would be convenient if account lookups that are in the linked object section of cockpit had clickable hyperlinks. It shows a hyperlink in the CTA tab but not in the linked object.



    reneehouse
    paloma_scheck
    jean.nairon

    5 replies

    nitisha_rathi
    • nitisha_rathi
    • Expert ⭐️⭐️
    • March 30, 2017
    This is in our roadmap. We plan to make linked object field(name, ID, number in case object) as a hyperlink so that customer can directly jump to SFDC record from CTA detail view.

    Thanks,
    Nitisha
    reneehouse
    zach_davis
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    • zach_davis
    • Helper ⭐️
    • April 15, 2017
    Nitisha - Do you know what release this is planned in? I have 2 customers looking for this functionality as well.
    nitisha_rathi
    • nitisha_rathi
    • Expert ⭐️⭐️
    • April 20, 2017
    Hi Zach,

    We do not have exact ETA on hyperlinking the linked object records but Manu has suggested a way to directly jump to SFDC account page from cockpit in this community post. 

    Thanks,
    Nitisha
    samantha_braastad
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    • samantha_braastad
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • July 13, 2017
    Hi Nitisha,

    Is there an update on where this will fall in the roadmap? We are implementing the linked objects this month and that would be a huge win for the instances when a CSM needs a little more detail on the case/opportunity/etc.
    nitisha_rathi
    • nitisha_rathi
    • Expert ⭐️⭐️
    • August 21, 2017
    Hi,

    Adding a direct link to SFDC account page and linked objects is planned for fall release.

    Thanks,
    Nitisha
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