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spencer_engel
spencer_engel
Expert ⭐️
April 17, 2019

Make it easier to re-order Journey Orchestrator steps

  • April 17, 2019
  • 5 replies
  • 57 views
It would be nice to be able to re-order Journey Orchestrator steps in the Email Chain model. For example, a customer of mine had built out an elaborate program with ~15 or so steps and then decided they wanted to replace one of the early CTAs with an email instead. They weren't able to edit the CTA step nor were they able to insert an email and therefore had to undo all the steps to the very beginning, add the email step, and then re-add all the steps.

      5 replies

      cmultanen
      cmultanen
      Helper ⭐️
      April 17, 2019
      +1, this is a must-have as we start to build out larger email programs.

        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        April 18, 2019
        I know this is something that @abhishek_sivaraman and his team have been looking at. Tagging him here for any insights or updates.

        VP of Customer Success at Forcepoint
          kelly
          kelly
          Helper ⭐️⭐️⭐️
          April 18, 2019
          Is there a way to consolidate posts of the same request so that popularity of a feature request isn't diluted?

          https://community.gainsight.com/conversations/ability-to-break-the-connections-in-advanced-outreach-5bc73e18e4b04588aaf869e3

            spencer_engel
            spencer_engelAuthor
            Expert ⭐️
            April 18, 2019
            Oh yeah, please consolidate @lila_meyer. I tried searching before posting this but didn't think about looking for "advanced outreach" instead of "journey orchestrator."

              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              April 18, 2019
              We don't have the ability to merge posts just yet!



              Lila Krutel, Dir. Global Education Services
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