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spencer_engel
spencer_engel
Expert ⭐️
Apr 17, 2019 7:51 PM UTC

Make it easier to re-order Journey Orchestrator steps

It would be nice to be able to re-order Journey Orchestrator steps in the Email Chain model. For example, a customer of mine had built out an elaborate program with ~15 or so steps and then decided they wanted to replace one of the early CTAs with an email instead. They weren't able to edit the CTA step nor were they able to insert an email and therefore had to undo all the steps to the very beginning, add the email step, and then re-add all the steps.

      5 replies

      cmultanen
      cmultanen
      Helper ⭐️
      Apr 17, 2019 8:13 PM UTC
      +1, this is a must-have as we start to build out larger email programs.

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        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        Apr 18, 2019 12:49 AM UTC
        I know this is something that @abhishek_sivaraman and his team have been looking at. Tagging him here for any insights or updates.

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        VP of Customer Success at Forcepoint
          kelly
          kelly
          Helper ⭐️⭐️⭐️
          Apr 18, 2019 3:31 PM UTC
          Is there a way to consolidate posts of the same request so that popularity of a feature request isn't diluted?

          https://community.gainsight.com/conversations/ability-to-break-the-connections-in-advanced-outreach-5bc73e18e4b04588aaf869e3

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            spencer_engel
            spencer_engelAuthor
            Expert ⭐️
            Apr 18, 2019 7:25 PM UTC
            Oh yeah, please consolidate @lila_meyer. I tried searching before posting this but didn't think about looking for "advanced outreach" instead of "journey orchestrator."

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              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              Apr 18, 2019 10:30 PM UTC
              We don't have the ability to merge posts just yet!



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              Lila Krutel, Dir. Global Education Services
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