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steve_davis
steve_davis
Gainsight Employee ⭐️⭐️
November 7, 2017

Making Associated Objects Editable From R360 Page

  • November 7, 2017
  • 3 replies
  • 18 views
I have a request from a customer who has an object which is what we are using to create all of our GS relationships off. In this particular example, they'd like to keep their users from needed to go into SFDC to update fields on the source object. We've run into an issue where these fields ARE NOT editable in the attributes section. 

We were able to workaround this by building a report, but its not the prettiest solution and they would certainly prefer to be able to edit these directly from attributes. 

      3 replies

      melissa_i_959be6
      melissa_i_959be6
      Contributor ⭐️⭐️⭐️⭐️⭐️
      November 7, 2017
      Yes, please!  Being able to individually edit the fields from Gainsight would be a much better user experience than having to show a report with random fields to get the edit option which then opens the Salesforce edit window. 
      zeina_a
      zeina_a
      Contributor ⭐️
      November 7, 2017
      This is a very much need feature. Adding this option will save our users a lot of time in making updates without having to switch to SF. This will also help our user utilize the tool more and ease their process which will in turn increase use of Gainsight for our team. 
        tom_gerth
        tom_gerth
        Gainsight Employee ⭐️⭐️
        November 7, 2017
        I completely support this, this would be immensely helpful for lots of our customers!
        Enterprise Support Manager, Gainsight
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