On our C360 pages, we include several related lists of SFDC objects (e.g. Opportunity, Cases, Contacts, etc.) where a CSM will be navigated from the C360 page to the SFDC page for the specific Opportunity, Case, etc. It would be helpful if instead of re-directing to a new window, that a modal window opens so CSMs aren’t navigated away from the C360 page. It would help limit the amount of clicks and back and forth the CSM has to do, and seamlessly let them update SFDC information from different objects.