Skip to main content
steve_davis
steve_davis
Gainsight Employee ⭐️⭐️
Apr 4, 2018 3:28 PM UTC

More Clarity Around Removing Ranking In Reporting

I am logging this post for anyone trying to remove the "Ranking" Option in a Report after its been applied.

Initially, I didn't think it was possible to remove the ranking... BUT there is a way. In the upper right-hand corner of the box there is an "X". While I am happy that you can remove this ranking, we might want to replace this "X" with a "remove ranking" link/button. The positioning of this X leads one to believe that it is simply a "close this window" and isn't intuitive to the user to let them know they can remove this ranking in the event that they wanted to. 

      10 replies

      heather_hansen
      heather_hansen
      VIP ⭐️⭐️⭐️⭐️⭐️
      Apr 4, 2018 3:30 PM UTC
      Definitely ran into this too!
      Translate
      melissa_i_959be6
      melissa_i_959be6
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Apr 17, 2018 4:33 PM UTC
      Mind. Blow.  Is this capability new?  I swear I've asked about this before and was told just to put 2000 in the show amount because it couldn't be 'unranked'.

      Translate
      steve_davis
      steve_davisAuthor
      Gainsight Employee ⭐️⭐️
      Apr 25, 2018 2:03 PM UTC
      Missy, it was probably me who told you to do that :) 
      Translate
        sarah_ehresmann
        sarah_ehresmann
        Contributor ⭐️
        May 22, 2018 3:22 PM UTC
        Thanks for this!   Agree - the "X" should say 'remove ranking' or be something other than the icon commonly understood as "Close window"
        Translate
          sagan_sherlin
          sagan_sherlin
          Helper ⭐️⭐️
          May 22, 2018 5:54 PM UTC
          Huh, so that's how you remove it.  Woohoo! Time to go make some changes in my reports!  Thanks Steve!
          Translate
          j_ditzel
          j_ditzel
          Contributor ⭐️⭐️
          Jun 18, 2018 10:12 PM UTC
          Mind blown. I would [i]never have thought that was a remove ranking button. We at least need a hover tool tip on this.
          Translate
          lila_meyer
          lila_meyer
          Gainsight Employee ⭐️⭐️⭐️
          Jun 19, 2018 6:02 PM UTC
          Thanks for the feedback, J! I will have the docs team work on adding a tooltip here.
          Translate
          Lila Krutel, Dir. Global Education Services
            lila_meyer
            lila_meyer
            Gainsight Employee ⭐️⭐️⭐️
            Jul 11, 2018 4:13 AM UTC
            The Product team is working on improving the UI here for a release in the next few months.
            Translate
            Lila Krutel, Dir. Global Education Services
            lila_meyer
            lila_meyer
            Gainsight Employee ⭐️⭐️⭐️
            Oct 12, 2018 8:55 PM UTC
            This will be addressed in the Oct. 16 release of v5.19.
            Translate
            Lila Krutel, Dir. Global Education Services
            sai_ram
            sai_ram
            Expert ⭐️⭐️
            Oct 17, 2018 11:34 AM UTC
            Hi All, this is implemented in October release. 

             Previously, when you clicked X in the top right corner of the Ranking window, it removed/cleared the previously applied Ranking. But now, when you click X, it closes the Ranking window and when you click CLEAR, it removes the previously applied "Ranking".

            Please refer release notes for more information.

            Thanks for bringing this up!
            Translate
            Terms & ConditionsAccessibility statement