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chris_mudd
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Jun 17, 2019 6:13 PM UTC

Multiple Recipients Data Anomalies Notification

Currently you are only able to have on person received the data anomalies notifcation email. It would be beneficial to have more than one user receive this, incase one admin is out of office.

    1 reply

    dan_ahrens
    Expert ⭐️⭐️⭐️
    Jun 17, 2019 6:53 PM UTC
    Hi Chris,

    With the usual degree of employee turnover, many Gainsight admins have found it helpful to establish a distribution list email that they assign once in Gainsight and then all they have to do to add (or remove) additional email addresses is make edits in their email system to the distribution list.

    This is especially helpful in rules engine, as you can imagine the amount of manual work if you had to edit the email address for receiving rule success/fail notifications across all of your rules! Using distribution lists is far easier as you only make the change on the email server once.

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    VP of Customer Success at Forcepoint