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Impact: Medium-high
Overview: Our support team is wasting a ton of time each day because they need to hit refresh in order to see new support tickets. We can streamline their workflow by requiring no refresh

Objective: To automatically populate the backend with topics in real time as they're created by users.

Current Behavior:
- admins need to refresh to see new tickets

Desired Behavior:
- New tickets automatically appear in the queue when they're created by users

cc @Shane1
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