Overview: Our support team is wasting a ton of time each day because they need to hit refresh in order to see new support tickets. We can streamline their workflow by requiring no refresh
Objective: To automatically populate the backend with topics in real time as they're created by users.
Current Behavior:
- admins need to refresh to see new tickets
Desired Behavior:
- New tickets automatically appear in the queue when they're created by users
cc
