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swen
swen
Contributor ⭐️⭐️⭐️
January 17, 2020

Notification to users

  • January 17, 2020
  • 3 replies
  • 83 views

We would like to see an option, where the admin can setup a notification (pop up or small notification line) to inform users about issues or important changes in our GS instance.

This would prevent several users sending in support requests.

 

    3 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    January 17, 2020

    Hi @swen - this is something that Gainsight offers. Talk to your Gainsight Client Outcomes Manager about Enablement Engine which allows you to set custom in-app messages and instructions that are only visible to end users in your org.

    VP of Customer Success at Forcepoint
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      January 20, 2020

      @swen did @dan_ahrens comments find a solution to your query? Please let us know if you need any help here. You can also mail @dan_ahrens or me for more information. 

      sagan_sherlin
      sagan_sherlin
      Helper ⭐️⭐️
      January 21, 2020

      Hi @swen - this is something that Gainsight offers. Talk to your Gainsight Client Outcomes Manager about Enablement Engine which allows you to set custom in-app messages and instructions that are only visible to end users in your org.

      @dan_ahrens Whhaa?? Thank you :)

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