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swen
Contributor ⭐️⭐️⭐️
Jan 17, 2020 11:00 AM UTC

Notification to users

We would like to see an option, where the admin can setup a notification (pop up or small notification line) to inform users about issues or important changes in our GS instance.

This would prevent several users sending in support requests.

 

3 replies

dan_ahrens
Expert ⭐️⭐️⭐️
Jan 17, 2020 9:52 PM UTC

Hi @swen - this is something that Gainsight offers. Talk to your Gainsight Client Outcomes Manager about Enablement Engine which allows you to set custom in-app messages and instructions that are only visible to end users in your org.

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VP of Customer Success at Forcepoint
sai_ram
Expert ⭐️⭐️
Jan 20, 2020 4:09 PM UTC

@swen did @dan_ahrens comments find a solution to your query? Please let us know if you need any help here. You can also mail @dan_ahrens or me for more information. 

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sagan_sherlin
Helper ⭐️⭐️
Jan 21, 2020 5:16 PM UTC

Hi @swen - this is something that Gainsight offers. Talk to your Gainsight Client Outcomes Manager about Enablement Engine which allows you to set custom in-app messages and instructions that are only visible to end users in your org.

@dan_ahrens Whhaa?? Thank you :)

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