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anthonysabato
Helper ⭐️
Aug 15, 2019 8:26 PM UTC

Notify Author of someone Commenting on Timeline post

One of my CSMs asked a great question about having the ability to get a notification if someone posts a comment on their Timeline entry. This would be helpful in collaboration (without having to @mention someone). I thought this would be a great idea to suggest.

    6 replies

    sandeep_kumar
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Aug 16, 2019 6:26 AM UTC
    We do send notification to the Activity owner if any new comment is added to the Activity. Please check again and let us know if you are not observing this behaviour.

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    darkknight
    Expert ⭐️
    Aug 16, 2019 1:26 PM UTC
    I get notifications if new comment is added (and not I'm not tagged)

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    Jeff Kirkpatrick
    anthonysabato
    Helper ⭐️
    Aug 16, 2019 2:38 PM UTC
    Thanks guys, I will have my CSM test it out, hopefully there isn't an issue. I appreciate the responses!

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    nitisha_rathi
    Expert ⭐️⭐️
    Sep 27, 2019 11:04 AM UTC
    Hi Anthony,

     

    We do send a notification to the author when someone comments on his/ her activity. Please let us know if this is not working for you.

     

    Thanks,

    Nitisha

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    sai_ram
    Expert ⭐️⭐️
    Dec 2, 2019 2:01 PM UTC

    @anthonysabato is this issue still exists? Please let us know if the issue still exists. 

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    anthonysabato
    Helper ⭐️
    Dec 2, 2019 2:18 PM UTC

    Thanks for checking, yes this is working now for us.

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