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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
June 28, 2018

Notify users when sponsor tracking has been pending for a long time

  • June 28, 2018
  • 4 replies
  • 64 views
Any way we can make it so a notification goes out to contact support(or contact support automatically) if a match has been pending for a long time? I have seen many times when customers wait quite a long time and end up needing to reach out to support in order to fix it.

      4 replies

      steve_davis
      steve_davis
      Gainsight Employee ⭐️⭐️
      June 28, 2018
      Great idea!
      cameron_wright
      cameron_wright
      Gainsight Employee ⭐️⭐️
      June 28, 2018
      I agree with this 100% would be very helpful for some of my customers!
      Cameron Wright - Sr. Security Engineer
      alex_legay
      alex_legayAuthor
      Helper ⭐️⭐️⭐️
      June 28, 2018
      I can't edit this anymore since it has replies but I wanted to add that I am referring to profiles that meet all the requirements e.g. no special characters 
      dan_wiegert
      dan_wiegert
      Gainsight Employee ⭐️⭐️
      February 19, 2019
      This is a great idea - could a tracking date/time check be integrated into the API to search for sponsors stuck in Pending, and could a downloadable CSV be provided every 2-4 weeks?

      While we're talking about this how about integrating direct copy/paste interpretation between Linkedin and Gainsight. (i.e smart special character interpretation).

      Dan Wiegert - Gainsight DCS
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