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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
Jun 28, 2018 9:11 PM UTC

Notify users when sponsor tracking has been pending for a long time

Any way we can make it so a notification goes out to contact support(or contact support automatically) if a match has been pending for a long time? I have seen many times when customers wait quite a long time and end up needing to reach out to support in order to fix it.

      4 replies

      steve_davis
      steve_davis
      Gainsight Employee ⭐️⭐️
      Jun 28, 2018 9:15 PM UTC
      Great idea!
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      cameron_wright
      cameron_wright
      Gainsight Employee ⭐️⭐️
      Jun 28, 2018 9:16 PM UTC
      I agree with this 100% would be very helpful for some of my customers!
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      Cameron Wright - Sr. Security Engineer
      alex_legay
      alex_legayAuthor
      Helper ⭐️⭐️⭐️
      Jun 28, 2018 9:17 PM UTC
      I can't edit this anymore since it has replies but I wanted to add that I am referring to profiles that meet all the requirements e.g. no special characters 
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      dan_wiegert
      dan_wiegert
      Gainsight Employee ⭐️⭐️
      Feb 19, 2019 5:58 PM UTC
      This is a great idea - could a tracking date/time check be integrated into the API to search for sponsors stuck in Pending, and could a downloadable CSV be provided every 2-4 weeks?

      While we're talking about this how about integrating direct copy/paste interpretation between Linkedin and Gainsight. (i.e smart special character interpretation).

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      Dan Wiegert - Gainsight DCS
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