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rish_singh
Contributor ⭐️⭐️⭐️
June 16, 2016

NPS dial feauture

  • June 16, 2016
  • 8 replies
  • 52 views
Is it possible to add a new chart type in the form of the NPS dial widget?

    8 replies

    praneet
    Helper ⭐️⭐️⭐️
    June 17, 2016
    Hi Rish,
    NPS dial widget is out of box widget that is provided by Gainsight and it cannot be modified. I would also like to know what other chart type would you want instead of dial ?
    gaurav_kotak
    Expert ⭐️
    June 17, 2016
    Hi Rish, is the use case here that you'd like to see this in dashboard as a generic visualization that can be applied to any single value data or something else? Generally I do believe adding new visualization (especially those already in c360) make sense. thx
    rish_singh
    Contributor ⭐️⭐️⭐️
    June 17, 2016
    Thanks Praneet and Gaurav. Correct, the use case here would be for a dashboard visualization.
    dan_ahrens
    Expert ⭐️⭐️⭐️
    January 30, 2017
    Hi, any updates on this request?
    VP of Customer Success at Forcepoint
    gaurav_kotak
    Expert ⭐️
    January 30, 2017
    Dan, I'd suggest using the summary widget instead. Would that help? We have made updates to NPS functionality as described here - https://community.gainsight.com/gainsight/topics/true-nps-calculation-and-nps-widget, which is coming out in Feb. This had high demand from community

    In terms of adding this dial UI for the summary widget it is not something planned. We'll track the number of upvotes etc. 
    dan_ahrens
    Expert ⭐️⭐️⭐️
    January 30, 2017
    Hi Gaurav, I was thinking about that too - the summary widget. 

    Right now it's just represented as a plain text number. Are there any plans to add the option to present this graphically?

    Ideally the ability to show number that the widget is reporting on and the 'scale' of the visualization would be a configurable "goal" number?

    That would be pretty sweet!!
    VP of Customer Success at Forcepoint
    gaurav_kotak
    Expert ⭐️
    January 30, 2017
    Ha. Literally as we speak, I'm working on the details of a pretty broad 'goals' project and this would be part of that. Stay tuned, would love your feedback not just on this piece but overall. 
    meredith_blanchar
    Contributor ⭐️⭐️
    August 11, 2017
    Just adding some weight to this topic.  Graphic visualization of the NPS score is something that all of our Executives request.  The graphic makes it much easier to understand whether the score is good/bad, or just in the middle.