NPS Survey Question should have an option to show only three options such as Not at all likely, Neutral, Extremely likely

Hi @SKondreddy is the request to turn the survey question into a 3 response option instead of 11 then? 

If the ask is just to bucket the 11 point score scale into three categories for reporting purposes, this is possible using the “True NPS” functionality: https://support.gainsight.com/SFDC_Edition/Surveys/Examples_and_Tutorials/Calculation_of_True_NPS_on_Survey_Responses

Hi @dan_ahrens, 

Customer wants to show only these three as an option at the UI level as well.

In that case they should use a three option survey question type instead of NPS. 

NPS is a formally structured survey methodology that has academically studied statistical rationale for the 11 point scale of 0-10. https://en.wikipedia.org/wiki/Net_Promoter

You can create a different survey question type with only three question options, but it will not be an NPS survey question anymore. 

@SKondreddy did you get a chance to view the comments by @dan_ahrens. Hope that helps?