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angela_domenichelli
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
March 5, 2018

Objective Scorecard Measures can be Edited

  • March 5, 2018
  • 3 replies
  • 30 views
Please prevent end-users from modifying objective scorecard measures.  These should only update when the underlying data changes, and not by an end-user.

      3 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      March 5, 2018
      Hi Angela,

      You can do this by setting the "Measure type" to Automated. This will prevent a user from changing the score. Just don't forget to create the rule to set the score on any measures you have configured this way. https://support.gainsight.com/Product_Documentation/Scorecards_(1.0_and_2.0)/Admin_Configuration/Con...

      VP of Customer Success at Forcepoint
      angela_domenichelli
      angela_domenichelliAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      March 5, 2018
      Thank you.  I have sent this information to our implementation team.  The initial response we received was the users would always be able to change the measures, but when the rule ran it would change them back.
      Angela Domenichelli (She/Her/Hers)
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      March 5, 2018
      If you're using Scorecards 2.0 and set the measure to automated, the user is completely locked out from editing the score. If the measure is set to manual, what you described would be true, as both the user and the rule would be able to edit the score and the score value would reflect the value set by the last user or rule to touch it. 
      VP of Customer Success at Forcepoint
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