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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Feb 22, 2017 3:37 PM UTC

Objectives removed for C360 Cockpit

Our teams use Objectives slightly different than the intended use, and removing them from the C360 cockpit is causing some challenges on our side. Was thinking it might be good to have an option of what types of CTAs should be shown in the Cockpit versus somewhere else that the Admin could configure. I'm thinking a checkbox that would just tell the system to include/exclude from C360 cockpit. Happy to share more details of our use case for Objectives if it will help.

      20 replies

      max_hinze
      max_hinze
      Contributor ⭐️⭐️
      Feb 23, 2017 8:34 AM UTC
      Agree with Heather. To be able to include objective CTAs again would be great.
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      reneehouse
      reneehouse
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Feb 24, 2017 3:48 PM UTC
      I agree with this as well.  It should be the option of the Gainsight Admin to determine if they show or not.  Removing them requires the CSM to view two different sections on the Customer 360.  Yes, they can view in the Cockpit tab, but that is another click and filters to specific customers.  The Cockpit on the Customer 360 should have all of the CTAs for that customer.
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      Renee House
        justin_houghton
        justin_houghton
        Contributor ⭐️⭐️
        Feb 24, 2017 4:32 PM UTC
        Agreed
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        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        Feb 24, 2017 7:50 PM UTC
        I'll +1 this as well. While I do understand the use case for not showing objective CTAs, there is also a good use case for including them. 

        Perhaps something as simple as a checkbox would make everyone happy. :)

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        VP of Customer Success at Forcepoint
          reneehouse
          reneehouse
          Contributor ⭐️⭐️⭐️⭐️⭐️
          Feb 24, 2017 8:27 PM UTC
          This would then fix the subsequent issue regarding the Open Calls to Action widget no longer displaying the Objective CTAs either. 
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          Renee House
          nitisha_rathi
          nitisha_rathi
          Expert ⭐️⭐️
          Feb 27, 2017 7:07 AM UTC
          Hi,

          Thanks for the suggestions. We will add the option to include objectives in 360 > cockpit section.
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            kim_wagner
            kim_wagner
            Contributor ⭐️⭐️
            Feb 27, 2017 6:24 PM UTC
            Is there a timeline for this update?
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            jennifer_kirkland
            jennifer_kirkland
            Contributor ⭐️⭐️⭐️
            Feb 27, 2017 7:03 PM UTC
            +1  We also need the ability to see Objective CTA's in the C360 Cockpit section. It would be nice to be able to have the CSM select to display or not with the Admin choosing the default.
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              scott_superko
              scott_superko
              Helper ⭐️
              Feb 28, 2017 4:11 PM UTC
              Hi Nitishia,

              Is there a timeline for this update? Would love to see it pushed through as a hotfix!
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                christine_tyree
                christine_tyree
                Contributor ⭐️
                Feb 28, 2017 7:39 PM UTC
                Great to here! Not having this functionality has thrown a kink into the way we work and I am happy to see it will be coming back.
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