I guess I assumed that if I'm looking at the Global Timeline, and I find the entry I'm looking for, I could click on it and it would open up that entry so I could access the all of the details, attachments, etc. It doesn't.
I'm not really sure, then, what the purpose of the Global Timeline is except to just see a high level overview of timeline activity?
Open the Timeline entry in a new tab from Global Timeline
+5Jeff Kirkpatrick
+9Yeah, you can see the notes, but a link to the [i]full details (and the ability to edit the entry, or hop quickly to the C360) seems like it would be useful.
AI Transformation @ Gainsight
+5Yeah - I would love to expand and have the full details accessible/editable within the frame - but would settle opening up the entry a new tab. I don't want it to just take me to the C360 Timeline though... i want the actual entry I selected to be opened up in the C360 Timeline.
+5I originally read https://community.gainsight.com/gainsight/topics/jump-to-c360 as just opening up the C360 when you click on the Account Name, so I thought this idea was separate - opening up the actual [i]Activity on C360 when you click on the Activity. If that's what you meant, then this can probably be merged with yours, Seth. 🙂
+9Oh no I totally agree. I see separate use cases for "Take me directly to this actual Timeline activity" (like when you click a CTA Name from a Report -- that individual CTA opens up), and "Okay, after reading this Timeline activity in the Chrome Plugin, now I need to check this customer's usage -- take me to their C360"
AI Transformation @ Gainsight
+5Ok cool. #teamwork 🙂
Jeff Kirkpatrick
+1@Champions, I am really happy to hear multiple feedbacks from you,with in less time you have adopted this feature.
Thanks for the valuable feedback. Consolidating all your feedback and redirecting to our team.
Thanks for the valuable feedback. Consolidating all your feedback and redirecting to our team.
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