One challenge with email from Cockpit is that it creates a thread that the user cannot "ping" if the email goes unanswered. If I send an email from gmail and get no response, I can easily send a followup on the same thread. As far as I know, I can't do that with an email sent from Cockpit.
If I could turn on the option to always BCC the User on Cockpit emails, that could address this problem. Then I would know when the email actually got sent (because sometimes I've noticed there's a bit of a delay) AND I could respond to the thread in the event of non-response.
Option to BCC the User on Emails from Cockpit
Great idea and early important to drive adoption of this feature - this has already been raised as a concern by customers
+3Great suggestion, Will! With this implemented, the current experience could get very close to sending out the email directly from your Gmail account (if it were connected to Gainsight vs. using CoPilot).
+1Hi All,
As part of Summer release which will be available in August, we have added adbility of BCC'ing Logged-in User Email from the Mails that are being sent from Cockpit.
Regards,
Hitesh
As part of Summer release which will be available in August, we have added adbility of BCC'ing Logged-in User Email from the Mails that are being sent from Cockpit.
Regards,
Hitesh
Woohoo! Thanks team
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.