Skip to main content
will_robins
will_robins
Helper ⭐️
September 1, 2016

Option to BCC the User on Emails from Cockpit

  • September 1, 2016
  • 5 replies
  • 20 views
One challenge with email from Cockpit is that it creates a thread that the user cannot "ping" if the email goes unanswered. If I send an email from gmail and get no response, I can easily send a followup on the same thread. As far as I know, I can't do that with an email sent from Cockpit.

If I could turn on the option to always BCC the User on Cockpit emails, that could address this problem. Then I would know when the email actually got sent (because sometimes I've noticed there's a bit of a delay) AND I could respond to the thread in the event of non-response.

      5 replies

      nadav_shemtov
      nadav_shemtov
      Contributor ⭐️⭐️⭐️⭐️⭐️
      September 2, 2016
      Great idea and early important to drive adoption of this feature - this has already been raised as a concern by customers
      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      September 2, 2016
      Great suggestion, Will!  With this implemented, the current experience could get very close to sending out the email directly from your Gmail account (if it were connected to Gainsight vs. using CoPilot).
        H
        Gainsight Employee ⭐️
        hitesh_sharma
        Gainsight Employee ⭐️
        July 10, 2017
        Hi All,

        As part of Summer release which will be available in August, we have added adbility of BCC'ing Logged-in User Email from the Mails that are being sent from Cockpit.

        Regards,
        Hitesh
        will_robins
        will_robinsAuthor
        Helper ⭐️
        July 11, 2017
        Woohoo! Thanks team
        sai_ram
        sai_ram
        Expert ⭐️⭐️
        September 6, 2017
        Hi Will,Summer Release is out and this feature is shipped in Summer Release.
        Terms & ConditionsAccessibility statement