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will_robins
Helper ⭐️
Sep 1, 2016 11:56 PM UTC

Option to BCC the User on Emails from Cockpit

One challenge with email from Cockpit is that it creates a thread that the user cannot "ping" if the email goes unanswered. If I send an email from gmail and get no response, I can easily send a followup on the same thread. As far as I know, I can't do that with an email sent from Cockpit.

If I could turn on the option to always BCC the User on Cockpit emails, that could address this problem. Then I would know when the email actually got sent (because sometimes I've noticed there's a bit of a delay) AND I could respond to the thread in the event of non-response.

    5 replies

    nadav_shemtov
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Sep 2, 2016 12:05 AM UTC
    Great idea and early important to drive adoption of this feature - this has already been raised as a concern by customers
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    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Sep 2, 2016 1:47 AM UTC
    Great suggestion, Will!  With this implemented, the current experience could get very close to sending out the email directly from your Gmail account (if it were connected to Gainsight vs. using CoPilot).
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    Gainsight Employee ⭐️
    Jul 10, 2017 6:33 PM UTC
    Hi All,

    As part of Summer release which will be available in August, we have added adbility of BCC'ing Logged-in User Email from the Mails that are being sent from Cockpit.

    Regards,
    Hitesh
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    will_robins
    Helper ⭐️
    Jul 11, 2017 7:01 AM UTC
    Woohoo! Thanks team
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    sai_ram
    Expert ⭐️⭐️
    Sep 6, 2017 12:42 PM UTC
    Hi Will,Summer Release is out and this feature is shipped in Summer Release.
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