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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
November 9, 2018

Outreach Execution File - Differentiate skips from actual failures

  • November 9, 2018
  • 1 reply
  • 29 views
In the file that gets sent after an outreach execution, any skipped emails will be shown in the Failed Records tab with a reason that relates to their first failure. So if an email gets skipped due to hard bouncing prior, the reason for failure will be "Email bounced or rejected". I think it should clearly indicate that this email was skipped and not actually failed on this execution.

My idea would be to have a skipped reason column in this file.

      1 reply

      printsteward
      printsteward
      Contributor ⭐️⭐️
      November 9, 2018
      Alex, thanks for entering this based on the issue we raised. In addition to this - we would like a clear definition of a "skip" vs. a bounce in either the file itself, or within your online help/ user documentation.

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