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Popup when selecting anonymous survey in the Survey tool

  • February 9, 2017
  • 3 replies
  • 31 views

alex_legay
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Currently, when you send an anonymous survey with account tracking you need to have a special token in the email template that looks like this:



However, it is possible to send an anonymous survey without having this token. The screenshot above is from one of the templates that comes with the Gainsight package.

My request is when selecting an anonymous survey a popup comes up that either explains what needs to be done or a link to an article with more information. 

3 replies

mmccluregainsightcom
Can't hit vote hard enough on this one. 

mandy_major
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  • Gainsight Employee ⭐️⭐️
  • February 9, 2017
Agreed!! We should also have the popup refer to the documentation  so customers can jump right into the documentation and verify they have configured the template correctly

praneet
  • Helper ⭐️⭐️⭐️
  • March 14, 2017
Thanks for this feedback, I will get it added to Survey roadmap.