Skip to main content
alex_legay
Helper ⭐️⭐️⭐️
February 9, 2017

Popup when selecting anonymous survey in the Survey tool

  • February 9, 2017
  • 3 replies
  • 38 views
Currently, when you send an anonymous survey with account tracking you need to have a special token in the email template that looks like this:



However, it is possible to send an anonymous survey without having this token. The screenshot above is from one of the templates that comes with the Gainsight package.

My request is when selecting an anonymous survey a popup comes up that either explains what needs to be done or a link to an article with more information. 

    3 replies

    mmccluregainsightcom
    Contributor ⭐️⭐️
    February 9, 2017
    Can't hit vote hard enough on this one. 
    mandy_major
    Gainsight Employee ⭐️⭐️
    February 9, 2017
    Agreed!! We should also have the popup refer to the documentation  so customers can jump right into the documentation and verify they have configured the template correctly
    praneet
    Helper ⭐️⭐️⭐️
    March 14, 2017
    Thanks for this feedback, I will get it added to Survey roadmap.