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Once a customer's implementation phase is over, we no longer need the "Implementation" health score to impact the Customer's overall health score as heavily as it does during the Implementation phase. Can we design the weights of the scorecards based on the phase?
Hi,



In the coming quarters , we are looking at building multiple scorecards for accounts.You can define scorecards which includes a different set of measures per lifecycle stage of the account.As and when the account moves from onboarding/implementation to go live , the new scorecard will kick in.



Hope this helps.



Thanks

Abhishek S
That would be great, hopefully it happens soon!
Any updates on when this is coming?
Hi,



This is something which is in our roadmap. We will start working on it next quarter. I will update the thread here once we start work on the same.



Thanks

Abhishek S
Hi Cara, We have implemented this functionality and here is the article for the reference . 

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