Skip to main content
prithvi_vihari
prithvi_vihari
Helper ⭐️
Aug 14, 2019 6:18 PM UTC

[Posting on Behalf of Customer]- Calculation of True NPS ( C360 Widget) based on Response Date

Currently, The True NPS Score is calculated based on the date when the Survey was published date. This could create a confusion as there are certain times it pulls in Published date from a year ago which then gives the wrong results on the NPS rating for an Account. If the same is calculated based on the response date of the Participants( maybe the earliest response)- it might draw a clearer picture of the same.

      3 replies

      jeremy_curry
      jeremy_curry
      Helper ⭐️⭐️
      Aug 14, 2019 6:36 PM UTC
      For a little added context here, I had to import a few older surveys into 2.0 which means they have a recent published date and are being pulled into the C360 widget calculations and giving very unpredictable and inaccurate scores.

      Translate
        sai_ram
        sai_ram
        Expert ⭐️⭐️
        Aug 20, 2019 8:58 AM UTC
        @prithvi_vihari Currently this is not in our road-map and lets see how does other customers react to this.

        @All, please leave your comments or hit like or follow to increase the priority.

        Translate
        ashoknagaraju
        Contributor ⭐️⭐️⭐️
        Aug 28, 2019 1:52 PM UTC
        Agreed!!

        Translate
        Terms & ConditionsAccessibility statement